Webinar - Engaging with the system after a serious incident (The Patients Association, 3 December 2022)

Summary

Making Families Count (MFC) aims to improve outcomes for families affected by serious harm and traumatic bereavements in health and social care services. In this webinar, which was part of The Patients Association's Patient Partnership Week programme, members of MFC talk through their guide for patients and families on working with the system after a serious incident.

Content

Speakers at the webinar included:

• Len Hodkin, a founding member and chair of Making Families Count whose mother was attacked and killed on her way to work by a mental health service user with a history of extreme violence and drug abuse.
• Jan Sunman, a founding member and former director of Making Families Count, whose eldest daughter Katy, who had learning disabilities and physical disabilities, experienced serious harm in an acute NHS trust.
• Dorit Braun, is a volunteer project coordinator with Making Families Count and has traumatic lived experience as a family member. 
• Jan Fowler, is a recently retired senior NHS leader. Her clinical background is in nursing and she was an early advocate of Making Families Count when at NHS England South.