Patient Information Forum: Updated PIF TICK criteria (7 June 2022)

Summary

The Patient Information Forum (PIF) TICK certification shows your information is produced to the highest possible standards, increasing public trust. Going through PIF TICK certification also improves and streamlines your production process. This lets you concentrate on what matters most – producing health information which is evidence-based, up-to-date and easy to use and understand.

Content

PIF TICK criteria:

1.   Systems: Information is created using a consistent and documented process.

2.   Training: Staff receive ongoing training and support.

3.   Need: Resources meet a genuine need.

4.   Evidence: Information is based on reliable, up-to-date evidence which is communicated clearly.

5.   Involving users: Users are involved in the development of information.

6.   Health inequalities: Information is written to meet health literacy, digital inclusion, language and accessibility needs of the audience.

7.   Transparency and legal: Information complies with GDPR, promotion of medicines and other regulations.

8.   Feedback: There is a clear process for users to provide feedback.

9.   Disseminating: Information is promoted to maximise reach.

10. Impact: The impact of information is measured.