Patient Information Forum - The Perfect Patient Information Journey

Summary

The Perfect Patient Information Journey is Patient Information Forum's long-running project investigating how high-quality information can be provided throughout a person’s journey with a long-term condition.

Content

Patient Information Forum has produces three reports on the project:

Phase 1: The Perfect Patient Information Journey (May 2017)
This report reviewed the available academic evidence and used focus group discussions with patients and healthcare professionals to identify what was necessary for a Perfect Patient Information Journey.

Phase 2: 7 steps to help health services improve information for people with long term conditions (2018)
The Perfect Patient Information Journey took the findings and recommendations of the first phase research and applied them in practice in two pilot projects at St Mark’s Hospital, North West London and Hereford County Hospital Trust. By using the 7-step process, services can create a Perfect Patient Information Journey and transform the information experience of patients in a matter of months. 

Phase 3: Evaluating the impact of health information (2022)
This report examines the methods and models available to evaluate health information and reports on the outcomes of information improvements at the PPIJ pilot site at St Mark’s hospital.