Montefiore Medical Center - Implementation toolkit: What matters to you? (20 May 2020)

Summary

Speaking to patients about what matters to them helps healthcare teams understand individuals' priorities, leading to better care partnerships and improved patient experience. This toolkit developed by the Montefiore Medical Center in New York provides an outline of how to implement "what matters to you?" (WMTY) conversations in healthcare settings.

Content

The toolkit includes chapters on:

• What is WMTY and why is it important?
• Patient experience
• Staff engagement
• Change management
• Using the toolkit
• Implementation framework
• Taking action

It also includes resources such as posters, case studies and training materials.