What matters to you? Person-centred care

Summary

Person-centred interactions should be marked by listening, dignity, compassion and respect. One practical approach to providing person-centred care can be in the use of the five "Must Do With Me" elements of care to design the interactions between people receiving services and those delivering them:

1. What matters to you? Your personal goals and the things that are important to you are discussed and form the basis of your care or treatment.
2. Who matters to you? You are asked about the people that matter most in your life and have opportunity to involve them in the way that you choose.
3. What information do you need? You get understandable full information and are supported to make decisions that take account of your personal goals and the things that are important to you.
4. Nothing about me without me. You are always given the opportunity to be involved in discussions. All information exchanges and communication between professionals or between different services are transparent and always provide you with the opportunity either to be present or to contribute to the process.
5. Personalised contact. As much as possible, the timing and methods by which you contact and use services or supports are flexible and can be adapted to your personal needs.

Find out more via the link below to the Healthcare Improvement Scotland website.