Toolkit for developing stories (HSE, September 2022)

Summary

Storytelling gives a voice to patients and staff as well as providing an opportunity for others to understand the importance of patient safety from the perspectives of those that access services or work within them.

This toolkit was developed by the National Quality and Patient Safety Directorate in Ireland which works in partnership with health services, patient representatives and other partners to improve patient safety and quality of care. It provides a step by step guide to creating patient and staff stories.

Content

The toolkit covers the following aspects of storytelling:

1. Identifying stories for inclusion and exclusion
2. Enabling participation
3. Stages of story collection and publication
4. Video stories
5. Specific considerations when developing a story
6. Governance checklist
7. Consent form
8. Storyteller information
9. Active listening guide
10. Patient Safety Strategy
11. Action planner and tracker
12. Sign-off