The Improvement Academy: Patient Experience Toolkit + (PET+)

• Communication
• Patient engagement
• Person-centred care

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https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/the-improvement-academy-patient-experience-toolkit-pet-r10685/

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by Patient Safety Learning

20 December, 20232 yr · 693 views

Summary

The Patient Experience Toolkit (PET+) is an evidence-based approach to enhancing patient experience developed through research led by the Yorkshire Quality and Safety Research Group. The toolkit is a facilitator’s guide to listening to patients, and the frontline teams who deliver their care, and how to use improvement and engagement methods to support positive changes.

Content

PET+ is built on 6 systematic steps, that use tried and tested techniques to ensure effectiveness. 

The Improvement Academy: Patient Experience Toolkit + (PET+) https://improvementacademy.org/programmes/patient-experience-toolkit-pet/

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https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/the-improvement-academy-patient-experience-toolkit-pet-r10685/

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