It’s time to "PIVOT:" Using patient-reported measures to achieve patient safety and diagnostic excellence (19 February 2025)

Summary

Patient-reported measures provide a comprehensive, real-life understanding of patients’ care, essentially “telling the story” that data sources often miss. While conventional metrics offer only snapshots of safety events, patient-reported experiences (PREs) and patient-reported outcome (PROs) capture the lived experience of patients, shedding light on patterns and opportunities for improvement that might otherwise go unnoticed.

This blog looks at an innovative project which aims to redefine how patient feedback shapes patient safety and diagnostic excellence. Project PIVOT is organised by Patients for Patient Safety US, an emerging coalition of patients, patient groups and other key stakeholders committed to safer care.