How to use patients’ experience of care to improve services (6 August 2024)

Summary

Lesley Goodburn is Head of Public Involvement and Engagement at NICE and has worked in patient experience and public and patient involvement for the last 15 years. In this blog, Lesley describes the benefits of supporting people with lived experience to work in equal partnership to develop services and improve care. She explains how approaches such as digital storytelling that enable patients and families to share their experiences on their own terms can help organisations learn and improve their services. She also describes how she developed an impact and outcomes framework that aims to build the evidence base around the impact of storytelling.