How does the NHS use patient experience data as a driver for service improvements? Rapid literature review (May 2024)

Summary

Every two years The Neurological Alliance runs the largest national neurological patient experience survey of its kind in the country – the My Neuro Survey. Data from the survey has been used to inform campaigning and influencing activities as well as supporting and informing service improvement in the health system. This rapid literature review was carried out by The Patient Experience Library as part of preparations for the 2024 iteration of the My Neuro Survey. Undertaken during a four week period in May 2024, it supports the Neurological Alliance in deepening its understanding of how patient experience data and insights are used to inform service improvement in the NHS.