Responding to patient safety incidents - Kathryn's story (10 March 2020)

Summary

This video was produced as a training resource for NHS organisations, to demonstrate the impact the initial response to a patient safety incident and subsequent investigation have on the patient. In this video, Kathryn talks about her experience following an incident where she was harmed when her cannula was not flushed following surgery, leaving her close to death and temporarily paralysed. She describes the clear, compassionate communication displayed by the healthcare professionals involved in her care, both immediately after the incident and throughout the subsequent investigation.

Content