CQC public engagement strategy (June 2023)

Summary

This strategy sets out how the Care Quality Commission (CQC) will listen, inform and involve people and work in partnership with organisations that represent people.

The new strategy will run to 2026 and has four objectives:

1. Build a trusted feedback service where people’s experiences drive improvements in care
2. Create a trusted, accessible public information service designed around people’s expectations and needs
3. Develop an inclusive approach to proactively involving people who use services, their family, carers and organisations that represent or act on their behalf in shaping our plans, policies and products
4. Work in partnership with organisations that represent or act on behalf of people who use services to improve care