The Care Quality Commission have published the results of their latest analysis, which looks at the experiences of adult inpatients in hospital. They interviewed 76,915 patients and the response rate was 45%.
- Most questions on the theme of being treated in a respectful and dignified manner continued a trend of sustained improvement over the last 3-6 years.
- Results show communication between staff and patients before and after operations is improving.
- Patients continue to report positively when asked about the cleanliness of the hospital environment, the choice of food available to them and hydration.
- Confidence in doctors and nurses also remains high this year.
However, this year’s results indicate that there are areas in need of improvement:
- Patients consistently reported less positive experiences for the themes of: communication at the point of discharge and consideration of the support they will need after leaving hospital.
- Results for information sharing in relation to medicines, including: explaining the purpose, being told about possible side effects and being given written or printed information all declined this year.
- The percentage of people experiencing shortages in nursing staff remains high.
- Certain groups of patients consistently reported poorer experiences of their time in hospital, including patients with dementia or Alzheimer’s, younger patients (aged 16 to 35) and patients who were admitted in an emergency.