General Dental Council - Complaint handling best practice

Summary

Together with 28 organisations from across the dental sector, the General Dental Council (GDC) has developed a set of universal principles for handling complaints about dental professionals. The six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.

Content

The six core principles are (to the GDC):

• All of your feedback is important to us.
• We want to make it easy for you to raise a concern or complain, if you need to.
• We follow a complaints procedure and keep you informed.
• We will try to answer all your questions and any concerns you raise.
• We want you to have a positive experience of making a complaint.
• Your feedback helps us to improve our service.