The experience of safety in healthcare: A call to expand perceptions and solutions (The Beryl Institute, 2020)

Summary

This white paper explores the significance of safety strategies in healthcare settings and how these practices influence the patient and clinician experience. The Experience of Safety in Healthcare: A Call to Expand Perceptions and Solutions, reflects on the integrated nature of safety and service and how they interact to create the overall experience of patients, families and clinicians.

Content

The paper acknowledges the success, failure and efficiency of all safety efforts is fundamental to the experience of patients and families. In addition, the safety systems in place in an organisation directly shape and define the clinician’s experience.

Generated from these concepts, key recommendations in integrating safety and experience are explored:

•    acknowledge safety as a primary driver for overall experience of both patients and clinicians

•    approach safety and patient experience through a unified lens

•    make financial choices that reflect a commitment to the experience of safety

•    make a conscious, accountable and strategic effort to build a culture of caring

•    optimise technology to care for the caretakers

•    engage patient and family voice to lead change and drive future solutions.

Attachments