Consumer and whānau participation (Health Quality & Safety Commission New Zealand, 4 July 2023)

Summary

Consumer perspectives enable a broader understanding of how harm occurs. This webpage by Te Tāhū Hauora, the Health Quality & Safety Commission of New Zealand, contains guidance on engaging patients and consumers who have experienced harm and wish to be involved in learning and improvement in the healthcare system. It describes how patients and family will be supported to work in partnership with health care workers.

Content

Resources

• Code of expectations for health entities’ engagement with consumers and whānau
• Consumer hub
• Engaging with consumers following an adverse event
• Principles for engaging consumers and whānau in mental health and addiction adverse event reviews