NICE - Service user experience in adult mental health: improving the experience of care for people using adult NHS mental health services (14 December 2011)

Summary

This National Institute for Health and Care Excellence (NICE) guideline covers the components of a good experience of service use. It aims to make sure that all adults using NHS mental health services have the best possible experience of care. It includes recommendations on:

• access to care
• assessment
• community care
• assessment and referral in crisis
• hospital care
• discharge and transfer of care
• assessment and treatment under the Mental Health Act