NICE - Patient experience in adult NHS services: improving the experience of care for people using adult NHS services (17 June 2021)

Summary

This National Institute for Health and Care Excellence (NICE) guideline covers the components of a good patient experience. It aims to make sure that all adults using NHS services have the best possible experience of care. It includes recommendations on:

• knowing the patient as an individual.
• essential requirements of care.
• tailoring healthcare services for each patient.
• continuity of care and relationships.
• enabling patients to actively participate in their care, including communication and information.