NICE - Babies, children and young people's experience of healthcare (25 August 2021)

Summary

This guideline describes good patient experience for babies, children and young people, and makes recommendations on how it can be delivered. It aims to make sure that all babies, children and young people using NHS services have the best possible experience of care. It includes recommendations on:

• overarching principles of care
• communication and information
• planning healthcare
• consent, privacy and confidentiality
• advocacy and support
• improving healthcare experience, including healthcare environments
• accessibility, continuity and coordination

Content