Summary
NHS Resolution's primary focus for the future is to resolve concerns fairly. They also have a duty to use what we know to help to prevent the same thing happening again. While they are not a patient safety body, they do have a unique contribution to make to the patient safety system.
Content
NHS resolution's five year strategy, Delivering fair resolution and learning from harm, extends their role beyond the historic narrow remit of claims management and shifts the focus of the organisation on prevention, learning and early intervention, to avoid unnecessary court action. This will improve the experience for those who are injured as well as address the level and cost of negligent harm.
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