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Bringing user experience to healthcare improvement: the concepts, methods and practices of experience-based design

by PatientSafetyLearning Team (edited)

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Summary

This book is about the value of the customer's service experience in improving the quality of services in all respects, from technical quality to interactive quality.

Bringing user experience to healthcare improvement: the concepts, methods and practices of experienc… https://www.amazon.co.uk/Bringing-User-Experience-Healthcare-Improvement/dp/1846191769

Edited by PatientSafetyLearning Team

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