This paper identifies the critical reasons healthcare leaders today must invest in experience leadership and structure. Contributions to this paper were captured from 42 participating organisations through a 50-item survey designed by the Institute’s Experience Leaders Circle. The reveals six reasons why a dedicated experience effort, and a structure to support it, are essential to becoming a provider of choice. The study concludes with seven positive outcomes important for healthcare executives to consider.
The human experience imperative: Practical insights for executives on organizational strategy, structure and impact (The Beryl Institute) https://www.theberylinstitute.org/store/viewproduct.aspx?id=21703257
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