How to write a business case for a new pharmacy service (30 May 2022)

Summary

Pharmacy teams may want to develop or implement new services in their organisations to realise quality, safety and operational benefits and financial efficiencies, or to improve the patient experience. The Pharmaceutical Journal highlights eight steps pharmacists should follow to ensure that a business case is as robust as possible.

Content

Top tips for preparing a business case:

• Write in the template and style your audience requires;
• Keep it clear and concise — use correct language that minimises jargon;
• Communicate all the facts clearly — this provides evidence you have done your homework;
• Ensure the reader clearly understands your vision and what you want to achieve;
• Make your writing interesting as stakeholders will need to read it;
• Ensure the ask to the organisation is clear and aligns with the strategic direction of the trust;
• Demonstrate any benefits clearly — financial, quality, safety or operational efficiencies;
• Demonstrate how any benefits will be realised within realistic timelines;
• Clearly highlight any risks and potential mitigations;
• Ensure financial costs/benefits have been validated by the finance team.