Summary
The Parliamentary and Health Service Ombudsman (PHSO) five-year strategy marks an exciting new chapter for the organisation.
It's built around three priorities:
- driving public service improvement
- improving user experience
- raising awareness and trust.
The new strategy sets out how PHSO will take a more active role in using complaints data and evidence to identify risks, prevent harm and strengthen accountability across the NHS and government.
Content
The strategy has two big ideas:
- To make sure mistakes stop happening.
- To make public services better for everyone.
Goals:
- Goal 1 is to make an impact on public services.
- Goal 2 is to make sure people who use the service have a good experience.
- Goal 3 is to raise awareness of PHSO.
PHSO: Our strategy 2026 to 2031
https://www.ombudsman.org.uk/sites/default/files/our_strategy_2026_to_2031.pdf
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