Learning with compassion: insights from supporting families following a patient safety event (MNSI, 4 November 2026)

Summary

Lou Pye, Deputy Director (Operations), has written a blog sharing what the Maternity & Newborn Safety Investigations (MNSI) have learned from supporting families after a patient safety event. Every family’s experience is different. However, families consistently tell us they want to feel listened to, respected and involved throughout an investigation. 

The blog sets out practical ways to support families well, including: 

• listening without interruption and letting families tell their story in their own words 

• giving clear, honest information and one consistent point of contact 

• taking a trauma-informed approach 

• sharing what was learned, so families know their involvement has helped make care safer.