Perspectives from a ‘broken’ system: why language matters (4 November 2024)

Summary

The Prime Minister and the Health Secretary have sparked debate by repeatedly stating that the NHS is broken. One poll by YouGov found that nearly two-thirds of the public agree with this description, but what do NHS staff think? The King's Fund have explored the views of staff that they work with as well as those who have spoken publicly on the issue to consider what impact this language might have on the system and its workers.