Patients are often unsatisfied with the explanation they receive when something goes wrong (June 2020)

Summary

Patients have a legal right to know when something goes wrong with their care. But previous research has shown that they do not always get a satisfactory explanation.

This article looks at research conducted by University of Leeds and Bradford Institute for Health Research, discusses the difference to what patients want and expect when things goes wrong and the barriers to why healthcare staff do not satisfy their expectations.