NHS England. Accessible information standard

Summary

The Accessible Information Standard directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting individuals’ information and communication support needs by NHS and adult social care service providers. 

Content

The accessible information standard sets out how providers and commissioners of NHS and publicly funded adult social care services should ensure disabled people and people with impairments or sensory loss:

• can access and understand information about NHS and adult social care services
• receive the communication support they need to use those services.

All organisations that provide publicly funded NHS care or adult social care must have regard to this standard. Commissioners of NHS or social care must also have regard to this standard. Complying with the standard will also help organisations to meet their obligations under the Equality Act 2010 and other legislation.