Accessible comms are a duty not a courtesy (HSJ, 28 September 2026)

Summary

Every clinical leader knows that healthcare depends on communication. We can diagnose accurately, prescribe appropriately, and design the best possible care plan – but if the patient cannot read, understand or act on the information we give them, our care has fallen at the first hurdle.

Accessible communication isn’t an administrative bonus – it is a core clinical duty that directly impacts patient safety, dignity and NHS efficiency.

Using the example of appointment letters arriving in standard print, with faded font making it difficult for blind and partially sighted patients to read. Medication instructions too small . Crucial information about treatment and care, sometimes in life-or-death moments, being handed to people in a way they can’t read. Dr Oscar Duke shares steps healthcare leaders can take right now which would go a long way in improving patient experiences and outcomes.