Patient Safety Learning and RLDatix: High reliability and human factors - In conversation with Paul Bowie, Tim McDonald and Helen Hughes

Summary

In this video, Tim McDonald, Chief Patient Safety and Risk Officer at RLDatix, Paul Bowie, Programme Director (Safety & Improvement) at NHS Education for Scotland, and Helen Hughes, Chief Executive of Patient Safety Learning, talk about the relationship between human factors, high reliability in healthcare and patient safety.

Content

The key topics covered in this video are as follows:

• What is human factors/ergonomics and how does it relate to healthcare? (at 2 mins and 20 secs)
• What is the value of high reliability to healthcare? (at 9 mins and 20 secs)
• How can patient insights and contributions help to create more highly reliable organisations? (at 17 mins and 40 secs)
• Reflections on the impact of culture and barriers pose to increasing resilience and learning from safety. (at 20 mins and 45 secs)
• The role of ‘speaking up’ initiatives. (at 25 mins and 40 secs)
• Incident reporting and the importance of using the data from this effectively to improve patient safety. (at 31 mins)

This is part of a joint series of blogs and video conversations exploring how we can improve patient safety through the application of principles of high reliability in healthcare, made collaboratively by Patient Safety Learning and RLDatix. Previous content in this series includes:

• Introductory blog: Improving patient safety through high reliability
• Video conversation: The importance of culture in achieving high reliability in healthcare
• Blog: The link between high reliability and positive reporting