"I love the NHS, BUT..." Preventing needless harms caused by poor communication in the NHS (DEMOS, November 2023)

Summary

In this report authors make a case for the urgent need to improve communication within the NHS. We demonstrate how fundamental good communication is to the quality of care and  treatment that people receive and the levels of trust and satisfaction they feel. They argue that communication and supporting administration should not be seen as a ‘nice to have’, but as fundamental to the functioning of the NHS. DEMOS delivered this work and this publication with our partners, the Patients Association and the PMA.

Calls to action:

1. An expansion of the system of care coordinators and improving access to clinicians with oversight of all the care received by people with complex conditions.

2. An expansion of the system of care navigators in GP surgeries across the country, helping people to navigate complex systems and linking people up with the right services.

3. Improvements to the uptake and use of the NHS App through improved functionality and greater publicity

Read the full report via the link below.