Guidance to help design effective and usable work procedures for health and social care teams

Summary

The purpose of this document, from the Chartered Institute of Ergonomics and Human Factors, is to provide health and social care teams with advice and guidance on the human-centred design of work procedures such as written instructions, checklists or flow charts during this period of 'crisis management' in response to COVID-19 and to support the design and re-design of care services and new ways of working.

Implementation of the guidance will contribute to safer and easier to use procedures, which better support how people work and reduce risks to themselves, patients, carers and others.

Content

This document outlines ten key guidance points that designers of procedures should address at all stages of its development, implementation and review.