HindSight 31: Learning from everyday work (Winter 2020/21)

Summary

Eurocontrol’s HindSight magazine is a magazine on human and organisational factors in operations, in air traffic management and beyond.

This issue has articles from front-line staff and specialists in safety, human factors, and human and organisational performance, in aviation and elsewhere. The articles cover all aspects of everyday work, including routine work, unwanted events, and excellence. The authors discuss a variety of ways to learn from everyday work, including observation, discussion, surveys, reflection, and data analysis. There are articles on specific topics to help learn from others’ experience, including from other sectors in ‘views from elsewhere’