Human Factors in Healthcare: A Concordat from the National Quality Board (2013)

Summary

The NHS England National Quality Board (NQB) has published a new framework that will promote improved quality criteria across all national health organisations for the first time. This publication provides a nationally agreed definition of quality and guide for clinical and managerial leaders wanting to improve quality. The approach has been agreed across NHS and social care organisations to provide more consistency and to enable the system to work together more effectively.