How human factors can enhance the delivery of equality, diversity, and inclusion (2 February 2022)

Summary

This guidance from the Chartered Institute of Ergonomics and Human Factors (CIEHF) outlines how human factors as a discipline can help address issues relating to equality, diversity, and inclusion (EDI).

It looks at situations that cause EDI issues, including:

• confusing user interface language and terminology.
• ill-fitting personal protective equipment (PPE).
• biases in equipment design.

It also examines the role of human factors in overcoming these issues, by:

• adopting a systems approach.
• using a participatory design process.
• applying specific HF methods to enhance EDI delivery.