CIEHF - Community Diagnostic Centres: 10 Human Factors/ergonomic principles

Summary

Community Diagnostic Centres (CDCs) can relieve pressure on NHS acute services and bring diagnostic services closer to patients. This resource by the Chartered Institute of Ergonomics & Human Factors (CIEHF) explores ten principles for including systems thinking in the design of the diagnostic workforce and CDC services.

Content

The ten principles explored are:

1. Understand people's needs and capabilities
2. Describe the tasks people do
3. Consider tools and equipment
4. Assess the physical environment
5. Analyse organisational structure and processes
6. Promote autonomy and professional growth
7. Focus on the needs of patients in the community
8. Facilitate communication across organisations
9. Monitor work-as-done and adapt to achieve sustainable change
10. Record and learn from feedback and events