Healthwatch - Your Care, Your Way campaign (23 February 2022)

Summary

This campaign by the independent statutory body Healthwatch aims to help make sure more people get healthcare information in the way they need it. Patients need clear, accessible information in order to make informed decisions about their health and care.

The Accessible Information Standard gives disabled people and people with a sensory loss the legal right to get health and social care information they can understand and communications support if they need it. 'Your Care, Your Way' is asking whether the standard is being delivered by services, and whether it goes far enough.

The campaign aims to:

• Find out how well health and care services are delivering the Accessible Information Standard.
• Make sure that, if the standard covers you, you know your rights.
• Find out who else has problems understanding information about their healthcare and needs to be covered by the standard.

Content

The 'Your Care, Your Way' campaign webpage features:

• Opportunities to share positive and negative experiences of care
• Information on rights under the Accessible Information Standard
• Stories from 6,200 people about their experiences of healthcare information
• Healthwatch's findings around whether NHS organisations are meeting the Accessible Information Standard
• Recommendations on how to fix the issues.