PRSB - 111 referral standard (August 2022)

Summary

The Professional Record Standards Body (PRSB) has published the final draft standard for 111 referral, which defines the information that should be shared from 111 or 999 services when a person is referred on to another service.

The standard applies to:

• all 111 and 999 service referrals to wherever the person goes next.
• referrals through 111 online, call handler or clinical assessment services and 999 services, and is not specific to any triage system.
• all age groups including children.

The standard is UK-wide and was developed in consultation with a wide range of professionals from all four nations, including from 111 services, receiving services, IT suppliers and people who use services. It does not apply to transfers between 111 services (e.g. across a country border) or between 111 and 999 services.