Technology-Enabled Lives: Delivering Outcomes for People and Providers (March 2023)

Summary

The TEC Action Alliance, in partnership with over 30 organisations, has released a challenge paper titled “Technology-Enabled Lives: Delivering Outcomes for People and Providers.” The paper highlights the lack of widespread adoption of digital social care services despite the public’s desire for technology to better support those who draw on social care and health services. The paper reveals that only a handful of councils, housing, and care organisations are delivering digital care in people’s homes at scale. This is despite evidence that using technology in social care keeps people safe, healthy, and happy at home.

Content

The paper indicates that digital social care services:

• reduce ambulance trips to A&E by 68-85%
• help 85-94% of people remain at home if emergency calls are handled by TEC responder teams
• cut emergency response times to 30 minutes
• help to refer 35-40% of people to community services rather than formal social care.
• The paper calls on care commissioners and suppliers to listen carefully to what people want and co-produce their services and products with individuals who use them to ensure an enhanced focus on personal needs.

Read the report in full via the link below.