Rebuilding regulation: What we’ve heard — and where we go next (18 August 20250

Summary

This blog by Chris Day, Director of Engagement at the Care Quality Commission, brings together what they've heard so far and shares where they’re heading next as they continue their work to co-design a regulatory approach that works for everyone.

"Over the past few months, we’ve been on the road—meeting providers across the country to hear what’s working, what needs to improve, and how we can build a better approach to regulation together.

From Manchester to Bristol, your feedback has been clear: you want more transparent communication, fairer and more consistent assessments, better digital tools, and stronger, more collaborative relationships with inspection teams.

We’re listening—and we’re acting. Your insights are directly shaping our new assessment framework, the technology behind it, and how we work with you going forward".