What counts as a voiceable concern in decisions about speaking out in hospitals: A qualitative study (3 January 2022)

Summary

This study in the Journal of Health Services Research & Policy examines healthcare workers' ideas of what counts as 'voiceable concern'. It demonstrates that identifying whether a concern should be voiced often involves personal judgement, exercised in highly specific organisational and cultural contexts. The authors conclude that understanding how those who work in health care organisations come to recognise what counts as a voiceable concern is critical to understanding decisions and actions about speaking out. They highlight that the concept of voiceable concern may help to explain aspects of raising concerns in organisations, as well as informing interventions to improve voice.