This blog from the PatientSafe Network discusses cognitive dissonance. Cognitive dissonance — the pain of accepting ego-dystonic facts — mitigates against an open, rational aggressive cycle of process improvement. Unfortunately the hierarchical structures in healthcare mean we are likely to suffer from this. Those further up, best positioned to bring about positive change, are the most likely to suffer cognitive dissonance.
PatientSafe Network: Obstacles to patient safety. Cognitive dissonance (10 March 2017) https://www.psnetwork.org/1-cognitive-dissonance-8/
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