Summary
In this Guardian interview, Rob Behrens, the outgoing NHS Ombudsman for England, says that too much unsafe care is still happening in the health service and that a culture of cover up makes it hard for bereaved families to find out the truth about their loved one's death. He describes the NHS as a complex institution run by mostly excellent, committed staff that is beset by cultural issues and a focus on limiting reputational damage at the expense of transparency and fair treatment of staff who speak up.
NHS ombudsman Rob Behrens: ‘There are serious issues of concern’ (17 March 2024)
https://www.theguardian.com/society/2024/mar/17/nhs-ombudsman-rob-behrens-serious-issues-concern
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