NHS Resolution - Being fair: supporting a just and learning culture for staff and patients following incidents in the NHS (4 July 2019)

Summary

Report from NHS Resolution highlighting the need for the NHS to involve users of care services and staff in safety investigations. It draws on NHS Resolution’s unique dataset to explore best practice in response to incidents resulting from claims from across the system.

Content

This guidance aims to help the NHS to create an environment to better support staff when things go wrong and to encourage learning from incidents. Key challenges include:

• fear
• equity and fairness
• bullying and harassment.