Using the head, heart, and hands to manage change in clinical quality improvement in the time of COVID-19 (23 August 2021)

Summary

This article in the journal IJQHC Communications examines how looking at the ‘Head’, ‘Heart’ and ‘Hands’ aspects of quality improvement can accelerate adoption of change, optimise the use of resources and maximise the impact and sustainability of interventions. It defines the different elements of Head, Heart and Hands approaches and looks at how these could be applied to rapidly changing environments such as healthcare systems during the Covid-19 pandemic.