Difficult conversations, people and conflict management - 3 day intensive training course

Difficult conversations - Thursday 2nd February 2023
Difficult people - Tuesday 7th February 2023
 Conflict management - Wednesday 15th February 2023

This 3 day intensive training course will provide an effective guide to improving your communication skills. With each day focusing on difficult conversations, managing difficult people, and conflict and conflict resolution the course will empower you with the skills to deal with difficult issues and difficult situations within your everyday practice.

Day 1 - how to deal with and manage difficult conversations.

With a focus on telephone and virtual consultations with patients this masterclass focuses on dealing with difficult conversations, The event will focus on speaking to patients in distress, understanding where patient safety issues arise, and managing unhappy patients and complaints.

It will discuss strategies and tools to improve communication and interactions.

Day 2 - how to with difficult people.

Do you have someone at work who consistently triggers you? Doesn’t listen? Takes credit for work you’ve done? Wastes your time with trivial issues? Acts like a know-it-all? Can only talk about themselves? Constantly criticises?

It will discuss strategies and tools to improve communication and interactions with others.

Day 3 - conflict from how to manage different types of conflict through to conflict resolution

This course is aimed at all healthcare staff from frontline staff through to senior managers in dealing with conflict with colleagues, staff, clients and patients.

Further information and registration