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DTSTART:20230326T020000Z
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SUMMARY:Difficult conversations\, people and conflict management - 3
	 day intensive training course
DTSTAMP:20221128T173838Z
SEQUENCE:0
UID:984-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	Difficult conversations - Thursday 2nd February 2023\n\n	
	Difficult people - Tuesday 7th February 2023\n\n	 Conflict management - W
	ednesday 15th February 2023\n\n\n\n	This 3 day intensive training course w
	ill provide an effective guide to improving your communication skills. Wit
	h each day focusing on difficult conversations\, managing difficult people
	\, and conflict and conflict resolution the course will empower you with t
	he skills to deal with difficult issues and difficult situations within yo
	ur everyday practice.\n\n\n\n	Day 1 - how to deal with and manage difficul
	t conversations.\n\n\n\n	With a focus on telephone and virtual consultatio
	ns with patients this masterclass focuses on dealing with difficult conver
	sations\, The event will focus on speaking to patients in distress\, under
	standing where patient safety issues arise\, and managing unhappy patients
	 and complaints.\n\n\n\n	It will discuss strategies and tools to improve c
	ommunication and interactions.\n\n\n\n	Day 2 - how to with difficult peopl
	e.\n\n\n\n	Do you have someone at work who consistently triggers you? Does
	n’t listen? Takes credit for work you’ve done? Wastes your time with t
	rivial issues? Acts like a know-it-all? Can only talk about themselves? Co
	nstantly criticises?\n\n\n\n	It will discuss strategies and tools to impro
	ve communication and interactions with others.\n\n\n\n	Day 3 - conflict fr
	om how to manage different types of conflict through to conflict resolutio
	n\n\n\n\n	This course is aimed at all healthcare staff from frontline staf
	f through to senior managers in dealing with conflict with colleagues\, st
	aff\, clients and patients.\n\n\n\n	Further information and registration\n
	\n
DTSTART;VALUE=DATE:20230202
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