This National Summit focuses on improving NHS complaints handling and supporting services to implement, embed and evidence adherence to the PHSO NHS Complaint Standards.
The conference takes place at a critical time for complaints reform. The 10 Year Health Plan for England is clear that the NHS complaints procedure is far from where it needs to be, and commits to updating complaints regulations, setting clearer standards for the timeliness and quality of responses, improving response times, and increasing the use of AI tools to support faster collection and response to complaints data.
Registered address:
Patient Safety Learning, China Works SB203, 100 Black Prince Road Vauxhall, London, SE1 7SJ
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