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X-WR-CALNAME:Community Calendar
NAME:Community Calendar
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DTSTART:20260329T020000Z
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DTSTART:20261025T020000Z
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SUMMARY:NHS Complaints Summit: Improving complaints handling through
	 the NHS Complaint Standards
DTSTAMP:20260928T191708Z
SEQUENCE:0
UID:2244-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:This National Summit focuses on improving NHS complaints han
	dling and supporting services to implement\, embed and evidence adherence 
	to the PHSO NHS Complaint Standards.The conference takes place at a critic
	al time for complaints reform. The 10 Year Health Plan for England is clea
	r that the NHS complaints procedure is far from where it needs to be\, and
	 commits to updating complaints regulations\, setting clearer standards fo
	r the timeliness and quality of responses\, improving response times\, and
	 increasing the use of AI tools to support faster collection and response 
	to complaints data.For more information https://www.healthcareconferencesu
	k.co.uk/virtual-online-courses/nhs-complaints-summit or email kerry@hc-uk.
	org.uk.hub member receive a 20% discount. Email info@pslhub.org for discou
	nt code.Follow the conference on X @HCUK_Clare  #NHSComplaints
DTSTART;VALUE=DATE:20261210
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