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NAME:Community Calendar
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DTSTART:20250330T020000Z
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SUMMARY:The Duty of Candour and PSIRF: a practical guide to implemen
	tation with emotional intelligence and compassion
DTSTAMP:20250423T161746Z
SEQUENCE:0
UID:1850-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	The course will provide participants with an in-depth kno
	wledge and understanding of how to not only comply with the duty of candou
	r and the Patient Safety Incident Response Framework (PSIRF)\, but to do s
	o in an emotionally intelligent way\, with empathy and compassion for all 
	involved.\n\n\n\n	\n		Practical guidance on complying with the regulations
	 and guidance\n	\n	\n		The “grey areas” and what people most often get
	 wrong\n	\n	\n		Using emotional intelligence to understand the difficult e
	motions experienced by patients/those closest to them and staff following 
	patient safety incidents\n	\n	\n		What empathy and compassion mean in prac
	tice\n	\n	\n		Handling difficult and emotive conversations well\n	\n	\n		M
	aking a meaningful apology\n	\n	\n		How Duty of Candour and PSIRF work alo
	ngside other policies and procedures including complaints\; litigation\; M
	artha’s Rule and the soon to be introduced “Hillsborough Law”\n	\n	\
	n		How the new “Harmed Patient Pathway” can help you get it right 7\n	
	\n	\n		How to ensure communication moves beyond compliance and frameworks 
	but remains emotionally intelligent and personal\n	\n\n\n\n	Register\n\n\n
	\n	hub members receive a 20% discount. Email info@pslhub.org for discou
	nt code.\n\n
DTSTART;VALUE=DATE:20250513
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